Shubham Sinha

Shubham SinhaAssociate Product Manager at Kerala AyurvedaBengaluru

I like to build and test things, not just plan them.

I build for a better customer experience and let the numbers decide. As Associate Product Manager, I am moving our clinics off paper with EKAM, 600+ consultations so far, and specifying an AI search that finds more relevant products than the paid app we used. Earlier, my WhatsApp bot cut support tickets 65%.

Open to Associate Product Manager and Product Manager roles, in India or abroad.

Email meDownload my CV (PDF)

What I have built

  1. WhatsApp support bot

    Live since Aug 2026As Product Analyst

    65% fewer tickets

    80 to 90% closed without an agent

    I sorted what customers ask and when a person must take over. Then I designed the flow and built it on LimeChat, a WhatsApp chatbot platform.

    See how I built the bot: WhatsApp support bot

  2. EKAM, our clinic system

    Live at 2 sitesAs Associate Product Manager

    600+ consultations

    400+ therapies recorded

    Our clinics ran on paper. I sat with doctors and clinic managers, wrote the specs, tested the new app against the old one and trained the staff. The other 19 clinics are planned to go live by the end of December.

    See how EKAM went live: EKAM, our clinic system

Built with AI. I write the spec and check the work. AI coding tools write the code.

  1. AI search

    In testing (US store)As Associate Product Manager

    Our paid search app found nothing for “pet dard” (Hinglish for stomach ache). I specified a search that understands Hinglish, Hindi and Malayalam, and checked it against 50,000+ test searches. It returns more relevant products than the paid app.

    See how the search works: AI search

  2. Customer assistant

    In testingAs Associate Product Manager

    The bot on our website answers only inside fixed boxes. I defined an assistant that answers in the customer’s language and knows when to send someone to a doctor.

    See how the assistant decides: Customer assistant

  3. Lead Desk

    In stagingAs Associate Product Manager

    Our clinic enquiries lived in a sheet. I own Lead Desk, which records every call, its outcome and every stage change. A manager can see where a lead went cold.

    See how Lead Desk works: Lead Desk

Calls I made

  • Redesigned the bot from data

    As Associate Product Manager

    I went back to the bot’s contact data. 49% of chats were about orders, 31% were product questions and 24% were about consultations and health. So the next version routes each chat by what the customer wants, and answers order status from real shipment data.

    See the next version of the bot

  • Moved us to the older checkout

    As D2C Product Ops

    We were on the newer version of our checkout. I wasn’t convinced it converted better, because most other brands on the same checkout were still on the older one. I tested both for four weeks. The older one won, and checkout conversion rose 12 to 18%, relative.

    “A new version is a hypothesis until the funnel data backs it.”
    See the checkout test

  • Put a price on late deliveries

    As Product Analyst

    Late deliveries cost us about ₹7.56 lakh in seven months. One courier was late on 56.5% of its orders. I also built a daily flag that shows delayed orders to the supply chain and warehouse teams.

    See the late-delivery analysis

How I got here

At Kerala Ayurveda I started in D2C product ops, where I helped grow daily D2C orders from about 20 to 300. Then I moved to Product Analyst, and in August 2026 to Associate Product Manager. Before that: sales at Samsung and vivo, sales to parents at BYJU’S, and customer insights and growth at Cuemath.

See my experience

Say hello

WhatsApp is the fastest way to reach me: +91 84340 30434. I’m happy to start with a 20-minute call.