In stagingAs Associate Product Manager · Built with AI
Our leads lived in a sheet. Lead Desk puts every call on record.
- My part
- Product owner, spec, rules
- Code
- AI coding tools
- Status
- In staging
The problem
Our clinic enquiries lived in a sheet. Nobody could see what happened on earlier calls, how each call ended, which stage a lead was at, or where a pitch went wrong.
How an enquiry moves
- Comes inFrom the website, by hand or from a spreadsheet.
- AssignedTo an agent at a clinic or hospital unit.
- WorkedEvery call and its outcome is recorded.
- MovedTo another unit if needed.
- ClosedAs converted or not.
What I decided
- Every call gets an outcome and every stage change is saved, so a manager can see where a pitch went wrong.
- Each manager sees only their own part of the business: their unit, cluster or zone.
- No real patient data goes in until written go-live checks pass.
How it was built
I own the product: the spec and the rules. AI coding tools write the code, and tests run on every change.